Terms of Service

These Terms of Service (“Terms”) are a binding legal agreement between you and NoKnock LLC, a Colorado limited liability company (“NoKnock,” “we,” “us,” or “our”), governing your access to and use of noknock.co, the NoKnock mobile app, and related services (together, the “Service”). By creating an account, registering an address, joining as a canvasser, or otherwise using the Service, you agree to these Terms, including the arbitration agreement and class action waiver in Section 17. If you don't agree, don't use the Service.

1. What NoKnock is — and isn't

NoKnock is a do-not-solicit registry. Homeowners register their address and set preferences about the kinds of door-to-door solicitation they do and don't want. Canvassing organizations and their canvassers can check an address against the registry before knocking, using a QR code posted at the address or the organization's app.

NoKnock is a signal, not a law, an alarm system, or a security service. Registering your address does not create any legal obligation on solicitors to stay away, does not physically prevent anyone from approaching your home, and is not monitored in real time. Whether solicitation at a registered address is legally restricted depends on local ordinances, which vary by city and county and which we don't control, interpret, or guarantee. We make no promise that registering will stop solicitation, trespassing, or any other unwanted or unlawful conduct at your address, and the Service is not a substitute for locks, alarm systems, cameras, or contacting local law enforcement about trespassing, harassment, or criminal activity. You use the Service, and rely on it, entirely at your own risk.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to create an account or register an address. The Service is intended for use within the United States and is not directed at, or offered to, individuals located outside the United States. If you're creating an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” in these Terms refers to both you individually and that organization.

3. Accounts

There are three kinds of accounts on NoKnock:

• Homeowner accounts — created with an email/password or Google sign-in, used to register and manage addresses and preferences.
• Organization accounts — created for canvassing organizations, used to manage an invite code and view compliance-check activity and aggregated performance summaries for their canvassers.
• Canvasser accounts— created anonymously on a device, linked to an organization via that organization's invite code, used to check addresses against the registry in the field.

You're responsible for the accuracy of information you submit, for keeping your login credentials confidential, and for all activity that happens under your account, whether or not you authorized it. Tell us right away at hello@noknock.co if you believe your account has been accessed without your permission.

4. Homeowner registration

When you register an address, you represent and warrant that you're the homeowner or resident of that address, or otherwise legally authorized to register it, and that the information you submit — including the recipient name used for decal shipping — is accurate and kept up to date. We check new registrations against existing ones to try to prevent duplicate entries for the same address, but we don't independently verify property ownership or residency, and we're not liable for a registration submitted by someone without authority to make it. You can update your preferences or deactivate a registered address at any time from your dashboard.

If you record, photograph, or video individuals at or near your property in connection with the Service (for example, to submit a violation report), you're solely responsible for complying with all applicable federal, state, and local laws governing recording, photographing, or capturing the likeness of another person, including any consent requirements. NoKnock provides no guidance, review, or legal opinion on whether a given recording is lawful, and assumes no liability for recordings you choose to make or submit.

5. Organizations and canvassers

Organization accounts are currently set up manually by NoKnock; there is no self-serve signup. An organization is responsible for the conduct of every canvasser who joins using its invite code, and for ensuring its canvassing activities comply with all applicable federal, state, and local laws, including any solicitor licensing, registration, permitting, or do-not-knock ordinance requirements — the Service does not substitute for, and does not confirm, legal compliance with any such requirement.

Compliance-check results made available to organizations and canvassers (whether an address is registered, blocked for a given category, or outside acceptable contact hours) reflect information self-reported by the homeowner. We don't verify the accuracy of that information beyond duplicate-registration checks, and we're not liable to any organization or canvasser for acting, or failing to act, on a compliance-check result. Compliance-check results may only be used to decide whether to approach a given address for canvassing purposes — not for marketing, resale, data aggregation, or building a profile of a homeowner, and not retained by an organization or canvasser beyond that immediate purpose. Organizations and canvassers do not receive homeowner names, emails, or other personal information through the Service. A violation of this Section is grounds for immediate termination of the organization's and its canvassers' access to the Service, without refund of any fees paid.

6. Decal orders and payment

Registering an address and generating a digital QR code is free. A physical weatherproof decal is an optional paid add-on, fulfilled by a third-party print vendor and shipped to the address on file. Payments are processed by Stripe; we don't store your full payment card details. Prices are shown at checkout and may change over time — the price in effect at the time you complete checkout applies to that order. Once an order has been submitted for production, we generally can't cancel or refund it, except where the decal arrives defective or an order was never fulfilled — contact us at hello@noknock.co and we'll sort it out. Decals are licensed for use at the registered address only and may not be reproduced, resold, or used to imply affiliation, endorsement, or registration status for any other address.

7. Violation reports and user content

Homeowners can report a solicitation that violated their posted preferences, including an optional description and photo (“Content”). Violation reports are reviewed internally, are not automatically verified, and are not published or shared with organizations. Submitting a report does not create any duty on our part to investigate, take action, or respond, and a report is not evidence that any violation actually occurred. If we add a note to your report summarizing how it was handled, that note is our own internal summary and reflects our review process, not a verified finding of fact, and isn't intended for republication or use as evidence.

By submitting Content, you represent that you have the right to submit it and grant us a non-exclusive, worldwide, royalty-free license to store, reproduce, and use it as needed to operate the Service, respond to your report, comply with law, and, where legally required, cooperate with law enforcement. You agree not to submit Content that:

• is knowingly false or misleading;
• depicts a minor in a sexual or exploitative manner, or otherwise constitutes child sexual abuse material — we have zero tolerance for this, will remove it immediately, preserve it as required, and report it to the National Center for Missing & Exploited Children and/or law enforcement as required by law;
• violates any third party's privacy, publicity, or intellectual property rights;
• is unlawful, threatening, or intended to harass a specific individual; or
• contains malicious code.

We may remove Content, refuse a report, and suspend or terminate an account that violates this Section at any time, without notice.

8. Acceptable use

You agree not to:

• Register an address you don't live at or aren't authorized to register;
• Use the Service to harass, stalk, defame, or retaliate against another person;
• Scrape, crawl, harvest, reverse-engineer, decompile, or attempt to bulk-extract registry data or any other part of the Service;
• Attempt to bypass, probe, or defeat the compliance-check logic, authentication, or access controls used by the Service, except through a coordinated, authorized security research process with our prior written permission;
• Use another user's account or invite code without permission;
• Impersonate any person or entity, or misrepresent your affiliation with one;
• Introduce malware, or interfere with or disrupt the Service's operation; or
• Use the Service in a way that violates applicable law.

Violating this Section is grounds for immediate suspension or termination of your account, and may be reported to law enforcement where appropriate.

9. Intellectual property; feedback

NoKnock, our logos, branding, the decal design, and the design and code of the Service are owned by NoKnock LLC or our licensors and protected by intellectual property law. Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you. If you send us feedback or suggestions about the Service, you agree we may use them for any purpose without compensation or attribution to you.

10. Third-party services and links

The Service relies on and may link to third-party services (for example, Google, Stripe, and Printful) that we don't control. We're not responsible for the content, policies, or practices of any third-party service, and your use of those services is subject to their own terms.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY REGISTRY ENTRY OR COMPLIANCE-CHECK RESULT IS ACCURATE OR COMPLETE, OR THAT REGISTERING WILL PREVENT UNWANTED SOLICITATION, TRESPASSING, OR ANY OTHER CONDUCT BY A THIRD PARTY.

12. Assumption of risk

The Service involves real-world interactions between homeowners and third parties who physically approach a registered address. You understand and agree that NoKnock has no ability to control, supervise, or guarantee the conduct of any canvasser, solicitor, or other individual, and that any interaction, injury, property damage, or loss arising from someone approaching, or failing to be deterred from approaching, a registered address is not caused by NoKnock and is not something we can be held responsible for. You assume all risk associated with relying on the Service as any part of your home security or safety practices.

13. Indemnification

You agree to defend, indemnify, and hold harmless NoKnock LLC, its members, officers, employees, and agents from any claim, damage, loss, liability, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your Content or a violation report you submit; (c) your violation of any law or third party's rights, including any recording or photography law; or (d), if you're an organization, your or your canvassers' use or misuse of compliance-check data or violation of Section 5. We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you'll cooperate with our defense.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NOKNOCK LLC WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, REVENUE, GOODWILL, OR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM A THIRD PARTY'S CONDUCT AT OR NEAR A REGISTERED ADDRESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED DOLLARS ($100). Some jurisdictions don't allow the exclusion or limitation of certain damages, or limitation of liability for gross negligence, willful misconduct, or fraud — nothing in this Section limits liability where such limitation isn't permitted by applicable law, and in those jurisdictions our liability is limited to the greatest extent the law allows.

15. Termination

You may stop using the Service and deactivate your registered addresses at any time. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, if we reasonably believe your account poses a risk to the Service or other users, or if we discontinue the Service. Sections that by their nature should survive termination — including Sections 9, 11 through 18, and 21 — survive.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the effective date above and, where practical, notify you (for example, by email or an in-app notice). Continuing to use the Service after changes take effect means you accept the updated Terms; if you don't agree, stop using the Service.

17. Dispute resolution: binding arbitration and class action waiver

Please read this Section carefully — it affects your legal rights and requires most disputes to be resolved by individual binding arbitration rather than in court.

17.1 Informal resolution first.Before filing a claim, you agree to try to resolve the dispute informally by emailing hello@noknock.co with a description of the issue. We'll try to resolve it within 60 days. If we can't, either of us may proceed as described below.

17.2 Agreement to arbitrate.You and NoKnock agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. This agreement to arbitrate is governed by the Federal Arbitration Act.

17.3 Class action and jury trial waiver. YOU AND NOKNOCK EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Disputes must be brought in an individual capacity only, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. If this class action waiver is found unenforceable as to a particular Dispute, then that Dispute (and only that Dispute) may proceed in court, severed from any remaining arbitrable Disputes.

17.4 Mass arbitration coordination.If 25 or more similar arbitration demands against NoKnock are filed by or with the assistance of the same law firm or coordinated group of law firms within a 60-day period (a “Mass Filing”), the parties agree that the AAA will administer the demands in batches, resolving one representative case from each batch of up to 25 at a time as a bellwether, with the outcome informing resolution of the remainder, and that filing and administrative fees for a Mass Filing will be allocated as the AAA's rules for mass arbitrations provide (or, if the AAA declines to administer a Mass Filing on this basis, a court of competent jurisdiction in Colorado may resolve how the Mass Filing proceeds).

17.5 Opting out.You may opt out of this arbitration agreement by emailing hello@noknock.co within 30 days of first agreeing to these Terms, with the subject line “Arbitration Opt-Out” and your name and account email. If you opt out, neither you nor NoKnock is required to arbitrate, and Section 18 (governing law and venue) applies instead — but the class action and jury trial waiver in Section 17.3 still applies to the fullest extent permitted by law.

18. Governing law and venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. For any Dispute not subject to arbitration (including under Section 17.5, or any small claims action), you and NoKnock agree to the exclusive jurisdiction and venue of the state and federal courts located in Denver, Colorado.

19. Force majeure

We won't be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or utility failures, or failures of our third-party service providers.

20. Severability; no waiver

If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect. Our failure to enforce any provision isn't a waiver of our right to do so later.

21. Entire agreement; assignment

These Terms, together with our Privacy Policy, are the entire agreement between you and NoKnock regarding the Service and supersede any prior agreements on the subject. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

22. Notices

We may provide notices to you by email to the address on your account, or by posting on the Service. Notices to us should be sent to hello@noknock.co.

23. Contact

Questions about these Terms? Email us at hello@noknock.co.