Delete your account

You can ask us to delete your NoKnock account and the data associated with it at any time. Deletion is free, and you do not need to give a reason.

Delete some of your data, without closing your account

You don’t have to delete your whole account to remove data you no longer want us to hold.

• Delete a single address. In your dashboard on noknock.co or in the app, open the address and choose Delete forever. This permanently removes that address, its QR code, its scan history, any violation reports filed for it, and its decal order history — while your account and any other addresses stay exactly as they are. You can do this yourself, immediately, without contacting us.
• Anything else. Email hello@noknock.co from your account’s email address and tell us what you want removed — a specific violation report, an uploaded photo, or your scan history. Same 45-day response window as below.

Deleting an address cannot be undone, and re-registering it later produces a new QR code, so a decal you have already printed or ordered will no longer work.

How to delete your whole account

1. Email hello@noknock.co with the subject line “Delete my NoKnock account”.
2. Send it from the email address on your NoKnock account. This is how we confirm the request is really yours — we will not delete an account on an unverified request. If you can no longer access that inbox, say so and we will verify another way.
3. We will confirm by reply once the deletion is complete. We respond within 45 days, and in practice much sooner.

What gets deleted

Deleting your account permanently removes:

• Your login and email address, and any linked Google or Apple sign-in
• Every address you registered, including the recipient name and your solicitation preferences
• Your registered addresses’ QR codes, which stop working — any decal you have displayed becomes inactive
• The scan history for those addresses, including the IP addresses and device information logged when someone scanned your decal
• Every violation report you submitted, including its description and any photo you uploaded
• Your decal order history

This is not reversible. If you register the same address again later, it starts fresh with a new QR code and no history.

What we keep, and for how long

A few records survive deletion, and only for these reasons:

• Payment records — if you ever bought a weatherproof decal, our payment processor (Stripe) retains the transaction record as required by tax and anti-fraud law. We delete your customer profile; the underlying transaction record is kept by Stripe for the period the law requires.
• Shipping records — if a decal was physically shipped to you, our print partner (Printful) received the name and address needed to ship it. We ask them to remove it on request, subject to their own legal retention.
• Aggregate, non-identifying counts — totals such as the number of registered homes in a ZIP code. These contain nothing that identifies you and are not linked back to your account.

We do not keep a shadow copy of your addresses, reports, or photos after deletion.

If you don’t have an account

If you scanned a NoKnock decal and want the IP address and device information from that scan removed, email hello@noknock.co and tell us roughly when and where you scanned. You do not need an account to make this request. Separately, we automatically strip IP and device information from all scan records older than 90 days.

Canvassers

The canvasser side of the app does not create an account — there is no username, password, or email. Removing the app from your device ends that session. If your organization needs its records removed, the organization’s administrator should contact us.

Questions about any of this? Email hello@noknock.co. See also our Privacy Policy.