Community Decal Program Terms

These terms govern an organization's purchase of prepaid NoKnock decals for the residents of a community it serves (the “Program”). They apply together with the signed order form that sets out the community, quantity, price, and dates (the “Order Form”). Where the Order Form and these terms conflict, the Order Form controls as to the community, quantity, price, and dates it states; in every other respect these terms control, and an added or handwritten term on an Order Form does not vary these terms unless NoKnock has separately signed it.

“NoKnock” means NoKnock LLC, a Colorado limited liability company. “Sponsor” means the organization named on the Order Form - for example a community association, a home builder or developer, or another organization buying prepaid Decals for a community's residents. The Sponsor is the legal entity itself, not any individual who signs for it. A board officer, employee, or management company that signs an Order Form or administers the Program does so as the Sponsor's agent, on its behalf: amounts under these terms are owed by the Sponsor, and refunds under these terms are paid to the Sponsor, unless the Sponsor directs otherwise in writing. “Resident” means a person who lives at an address within the community, subdivision, or development named on the Order Form.

1. What the Sponsor is buying

The Sponsor is pre-paying for a set number of weatherproof NoKnock decals (“Decals”) so that Residents can claim one at no cost to themselves. What the Sponsor buys is a quantity of prepaid slots, not physical inventory. Nothing is printed or shipped until an individual Resident registers their own address and claims a Decal, because every Decal carries a QR code unique to one specific address.

The Sponsor does not take delivery of Decals, does not distribute them, and does not hold stock. Its role is to tell Residents the Program exists and to share the community code.

2. Residents claim voluntarily

Participation is entirely each Resident's own decision. A Resident registers their address with NoKnock directly, agrees to our Terms of Service and Privacy Policy, and claims a Decal if they want one. The Sponsor may not register an address, claim a Decal, or create an account on a Resident's behalf, and NoKnock will not accept a list of addresses to enroll.

Registering with NoKnock is free for any household, in any community, whether or not the Sponsor participates in the Program. Nothing about the Program makes any NoKnock feature conditional on the Sponsor's participation.

3. Eligibility and review

Whether a Decal is covered by the Sponsor's prepaid slots is decided by matching the claiming address against the ZIP codes and street names the Sponsor gives us. We want to be exact about that, because it is a list we hold rather than a boundary we can see:

• ZIP and street both match - covered immediately, no review.
• ZIP matches, street doesn't - the claim is held for a manual check rather than refused, normally resolved within two business days. This usually means a new phase of the community or a spelling difference in the list, so we add the street and the Resident is emailed that their Decal is covered. We do not tell a Resident their address isn't in their own community.
• ZIP doesn't match - not covered, and the Resident is offered the ordinary retail price. If that happens to a genuine Resident, it means our ZIP list is out of date; tell us and we will correct it and cover them.

Keeping the lists current is a shared job. We will flag streets that appear in the community's ZIP codes but aren't on the Sponsor's list, and we ask the Sponsor to tell us when the community adds a phase, a street, or a ZIP code. A list that has gone stale doesn't just affect counts - it is the difference between a Resident getting the Decal the Sponsor paid for and being asked to pay for it.

By default each account may claim one covered Decal. We can raise that on request for a legitimate case, such as an owner of several units inside the community. An address can be tied to only one community at a time; if a Resident used a neighboring community's code first, tell us and we will move it.

4. When the prepaid slots run out

Once Residents have claimed every slot the Sponsor bought, further Residents are simply offered the ordinary retail price - nothing breaks and nobody is turned away, but their Decal is no longer covered. The Sponsor can add slots at any time by asking for a further Order Form.

Because of this, the Sponsor should avoid telling Residents that Decals are free without qualification when it has bought fewer slots than there are homes. We will tell the Sponsor when a pool is close to exhausted, and the wording at noknock.co/hoa-kit already handles this.

5. Price and payment

The price per Decal is stated on the Order Form and is the same retail price any individual homeowner pays ($9.99 per door, shipping included, as of the effective date above). There is no markup for buying through the Program, and no subscription, setup fee, or minimum term.

A quoted price is valid for 30 days from the date of the Order Form. Prices are re-quoted for each purchase, including a top-up, because our print and shipping costs move.

Payment is due before the Program starts. We credit the Sponsor's slots and issue the community code once payment clears. We accept bank transfer (ACH), check, or card; ACH or check is preferred, and for a refundable purchase like this one it is materially cheaper for both parties than card.

6. Unclaimed Decals are refunded at twelve months

Twelve months after the Sponsor's slots are first credited (the “True-Up Date”), NoKnock will count the Decals actually claimed by Residents and refund the Sponsor for every slot that went unclaimed, at the price the Sponsor paid for that slot. Any claim still held for review under Section 3 on the True-Up Date is resolved before the count is taken, and the true-up count is exact, not an estimate. We will do this without the Sponsor having to ask, we will send the count we used, and we will pay the refund within 30 days of the True-Up Date - to the payment method the Sponsor paid with, or by check where that method can no longer receive a refund.

If the Sponsor added slots part-way through, they are refunded on the same True-Up Date as the original purchase rather than getting their own later date. Where slots were bought at different prices, claims draw down slots in the order they were bought - oldest first - so the refund for each unclaimed slot is the price actually paid for it.

Slots do not expire into a credit, a voucher, or a rollover, and they are not transferable to another Sponsor or another community. Unclaimed slots convert to money returned.

7. Ending the Program early

The Sponsor may end the Program at any time by emailing hello@noknock.co. We will stop new claims and refund unclaimed slots on the same basis as Section 6, within 30 days of the Sponsor's email.

NoKnock may end the Program on 30 days' written notice, and will refund unclaimed slots on the same basis. If we discontinue the Decal product or the Service generally, or wind down the business, unclaimed slots are refunded in full and we will tell the Sponsor before we tell its Residents, so the Sponsor is never the last to know.

Either way, Decals already claimed by Residents are not refundable and are not recalled - they belong to the Residents, who keep them, and any claim already in progress is fulfilled.

8. Printing and shipping

Each Decal is printed to order by our print partner and shipped to the registered address it was claimed for. There is no separate ship-to address: a Decal can only ever go to the home it was registered for. Typical delivery is 5–10 business days within the United States. If a Decal arrives damaged or defective, we replace it at our cost without drawing a second slot.

9. The community code

We issue the Sponsor a short community code and a link for Residents. The code is what allows a Decal to be covered by the Sponsor's slots, so it should go to Residents - in a newsletter, e-blast, move-in packet, or meeting - and not be published somewhere open to the public. We also provide a public link that identifies the community but cannot draw on the prepaid slots, for a website, entrance sign, or neighborhood app.

Exposure is limited by design: a Decal only ever ships to the registered address that claimed it, must clear the community ZIP check, and draws from a finite prepaid pool. So the realistic worst case for a leaked code is a small number of covered Decals going to homes in the same ZIP codes - not an open-ended loss.

If a code is shared more widely than intended, tell us. We will pause the Program rather than issue a replacement code, and here is why that is the better outcome for the Sponsor: a new code instantly breaks every Resident still holding the Sponsor's email, and does it silently - those Residents just find the code doesn't work, with nothing to tell either of us it happened. A pause is visible, reversible, and we lift it as soon as the Sponsor is ready to carry on. Slots are never forfeited by a pause.

10. What the Sponsor receives - and what it does not

The Sponsor receives counts. How many of its Decals have been claimed, and approximately how many homes in the community are registered. Enough to report progress.

The Sponsor does not receive, and NoKnock will not provide, any information identifying a Resident. Not names, not addresses, not email addresses, not which households registered or claimed a Decal, not what any household chose to block, not a per-street breakdown, and not a list in any format, at any price, on request or otherwise. Where a count is small enough that it could narrow toward a particular household, we suppress or round it.

This is a commitment, not a current limitation of our systems. It exists because the Sponsor has an ongoing relationship with these Residents - governing, contractual, or commercial - and a record of who did or did not register is not the Sponsor's business. Interim counts we provide are approximate and are not warranted as exact; the claim count used for the Section 6 true-up is exact.

The single exception is a legally binding demand - a court order, subpoena, or similar process that we cannot lawfully refuse. We will object where we have grounds to, we will not treat a demand from the Sponsor or its counsel as a way around this section, and where the law allows it we will notify the affected Resident first so they can respond themselves.

11. How the Sponsor describes the Program

Communications about the Program go out over the Sponsor's signature to people we have no other way to reach, so the Sponsor agrees that its communications will not state or imply any of the following:

• that the Sponsor, NoKnock, or the registry enforces anything, or that registering makes solicitation unlawful where it was not already;
• that solicitors are required to check the registry, or that registered homes are off-limits;
• that the community is “protected,” “certified,” or “verified” - no such certification exists;
• that a Decal provides security, prevents crime, or protects a home or the people in it - it is a notice that deters solicitation, and it is not a safety product;
• that the Sponsor can see which Residents registered, or that Residents who do not participate are visible, non-compliant, or in breach of anything;
• that participation is required, expected, or connected to any assessment, rule, CC&R obligation, or condition of purchase, closing, or warranty.

The Sponsor agrees to state, in any communication inviting Residents to participate, that registering is voluntary, free, and the Resident's own decision. Ready-to-send wording that already meets this section is at noknock.co/hoa-kit; it is written for a community association, and we will supply equivalent wording for any other kind of Sponsor on request. We are happy to review anything the Sponsor drafts itself - at no charge and usually the same day. If something goes out that doesn't meet this section, we will tell the Sponsor, and the Sponsor agrees to correct it in the next communication of the same kind.

12. No enforcement role; not legal advice

NoKnock is a notice on a door plus a registry. It is not a law, an alarm system, a security service, or an enforcement mechanism, and it creates no obligation on anyone to stay away from any home. Whether ignoring a posted notice carries any consequence depends on local ordinance, which varies and which we do not control or interpret. Nothing NoKnock provides - including any summary of solicitation law on our website - is legal advice, and the Sponsor should consult its own counsel on what it can and cannot do about solicitation in the community.

The Program creates no obligation for the Sponsor to adopt, amend, or enforce any rule, and no duty on the Sponsor toward any Resident.

13. Pausing

Either party may pause the Program at any time - the Sponsor by asking, NoKnock if a code is being used outside the community, if the Sponsor's communications breach Section 11 and aren't corrected, or if we suspend the underlying service. A pause stops new claims; it does not forfeit slots, which remain refundable under Section 6, and it can be lifted at any time.

14. Authority

The person signing the Order Form represents that they are authorized to bind the Sponsor to it - for example as an officer of a board acting within their spending authority, under a board resolution, under a management agreement, or as an officer or employee of a company acting within their delegated authority. That representation is made by the signer personally as well as on the Sponsor's behalf: someone who signs without the authority they claim is personally responsible for the order. If authority is in question, we would rather establish it before invoicing than after.

15. Taxes

Amounts on the Order Form are exclusive of any applicable sales or use tax, which is shown separately on the invoice where it applies. If the Sponsor is exempt from sales tax, it should send its exemption certificate before the invoice is issued. Any refund under Section 6 or 7 includes a refund of tax charged on the refunded amount, where applicable.

16. Data protection

Residents contract with NoKnock directly and their information is handled under our Privacy Policy. NoKnock is the business that collects and determines the use of Resident personal information; the Sponsor neither collects it nor receives it, and is not a service provider, contractor, or third party with respect to it. If a Resident asks the Sponsor to delete their information, the Sponsor should refer them to us - there is nothing on the Sponsor's side to delete.

Contact details the Sponsor gives us for its own officers, board members, or manager are used only to administer the Program.

17. Term; changes to these terms

The Program runs from the date the Sponsor's slots are credited until the later of the True-Up Date and the date the slots are exhausted, unless ended earlier under Section 7.

We may update these terms, and the version in effect on the date of an Order Form governs that purchase for its whole term - a later change never applies backwards to a Program already paid for, and we will not change the price, the quantity, or the refund entitlement for one. So that this is verifiable rather than a promise about a web page, we attach a dated copy of these terms to each Order Form and keep it with the signed copy. If the attached version and this page ever differ, the attached version governs that Order Form.

18. Disclaimers, liability, and disputes

18.1 Disclaimer. THE PROGRAM AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that any Resident will register, that any number of Decals will be claimed, or that a Decal will prevent solicitation, trespassing, or any other conduct by a third party.

18.2 Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR GOODWILL. NoKnock's total liability arising out of or relating to the Program will not exceed the greater of (a) the amount the Sponsor paid NoKnock for the Program in the twelve months before the claim arose, calculated before any refund under Section 6 or 7, or (b) five hundred dollars ($500). Nothing in this section limits liability that cannot be limited by law, including for fraud, gross negligence, or willful misconduct - and nothing in it limits NoKnock's obligation to pay a refund owed under Section 6 or 7, which is a debt rather than a claim for damages.

18.3 Indemnity. The Sponsor will defend and indemnify NoKnock against any third-party claim arising from the Sponsor's own communications about the Program to the extent they breach Section 11, or from the Sponsor's breach of these terms. This is the whole of the Sponsor's indemnity obligation.

18.4 Disputes. The parties will first try to resolve any dispute informally, by writing to hello@noknock.co and giving 30 days to respond. If that fails, the dispute will be resolved by binding arbitration before a single arbitrator under the American Arbitration Association's Commercial Arbitration Rules, seated in Denver, Colorado, on an individual basis. Either party may instead bring a qualifying claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information. The parties waive any right to a jury trial and to bring a dispute as a class or representative action.

Arbitration should never cost more than the dispute is worth. For a dispute of $10,000 or less, whichever party brings it, NoKnock will pay the AAA filing, administrative, and arbitrator fees beyond the first $250 - unless the arbitrator finds the claim frivolous or brought for an improper purpose - and either party may ask the arbitrator to decide the dispute on written submissions alone, without a hearing.

18.5 Governing law. Colorado law governs, without regard to its conflict-of-laws principles. For any dispute not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts in Denver, Colorado.

18.6 Force majeure; severability. Neither party is liable for a failure or delay caused by events beyond its reasonable control, except that this does not excuse payment of a refund owed under Section 6 or 7. If any provision is unenforceable it is limited to the minimum extent necessary and the rest remains in effect.

19. Entire agreement

The Order Form together with these terms is the entire agreement between NoKnock and the Sponsor about the Program, and replaces any prior discussion or proposal. Neither party is bound by the other's purchase-order terms, vendor portal terms, or standard-form conditions unless separately signed by both. Neither party may assign this agreement without the other's written consent, except in connection with a merger, acquisition, sale of assets, or a change of management company or managing agent.

20. Notices and contact

Formal notices under these terms - including notice under Section 7 - are given by email: to the Sponsor at the billing contact address on its Order Form, or a replacement address the Sponsor gives us in writing, and to NoKnock at hello@noknock.co. A notice is treated as given on the next business day after it is sent, unless the sender receives a delivery failure.

Questions about the Program or these terms? Email hello@noknock.co. Details of what the Program is and how it works are at noknock.co/for-hoas.